Sales Conditions

General information

The terms and conditions given herein govern the distance purchase of goods sold by the company Turri Fratelli srl, with headquarters in Strada Villa n. 9 – 37010 Cavaion Veronese (Verona), Italy, registered in the Verona Registry of Companies (Company no. 157409), VAT no. 00783400237, on its official website

The purchase operations are to be carried out in compliance with Italian Law Decree 206/05. Distance sales contracts are defined as contracts governing distance selling, which are stipulated, in this specific case through the website, between the Seller, i.e. Turri Fratelli srl, and the Customer or Buyer, under an organised distance sales scheme runned by the Seller. In other words, the sale of goods or provision of services occurs within a framework that exploits web technology and internet-based distance communication.
The sales conditions herein can be adjourned and amended by Turri Fratelli srl at any time, without any prior notice, and will come into force on the date of their publication at Any time an amendment is made, the Customer agrees to read it and if necessary, make a copy and keep it. The provisions laid down in this chapter are an integral part of this contract.

1. Select the category of goods you wish to order from the general menu SHOP.

2. Click on a product to view its description and the price, in Euros, which is given both per item and unit (litre or kilogram).

3. Once you have found an item that you like, you can proceed with your order by clicking on “ADD TO CART”.

4. Type in the number of items you wish to order and confirm the given amount. From CART on your right click on “X” to remove any product you may have selected by mistake.

5. Should you wish to add more products to your order, simply select the requested product, indicating the amount in the appropriate field, and click again on the “ADD TO CART” icon.

6. When your order is complete, click on “PROCEED TO CHECKOUT”.

7. You will then have to enter your email address and password to log in. If you are a new customer, you will be requested to create an account before placing your order. In this case, simply fill the “REGISTER” module to proceed.

8. Click on “ACCESS” to make sure that the personal details you supplied – name, address, phone number and email address – are correct. Should you wish to send the purchased goods to another address, please tick the “SEND TO ANOTHER ADDRESS” box, enter the new address, and finally click on the “CONFIRM ADDRESS” icon.

9. At this stage the screen will display the “ORDER SUMMARY”. Make sure that all the details are correct and then click on “CONTINUE”.

10. You will be requested to select a payment method. Please tick the appropriate box. The available options are:

  • PayPal.

Account holder: TURRI FRATELLI SRL – Bank: Unicreditbanca

IBAN: IT54 U 02008 59822 000004405983 SWIFT BIC: UNCRITM1D32

**The goods are dispatched immediately upon receipt of the giro, which usually takes two to three days to arrive. If you wish, you can fax us (+39 045 6260207) or email us ( a copy of the receipt issued by your bank, so that we can clear your order sooner .

11. After selecting the payment method, click on the “CONFIRM ORDER” icon. You will receive an email containing all the details of your order and the payment method chosen. Should you have chosen to pay by bank transfer, we advise you to print the order summary received by email, because it contains all our bank details. When transferring the money, it is essential to indicate the order number, printed in the order summary, and the name and surname of the recipient.

12. Shipping costs in Italy:
For Islands and Venice the value of shipment costs are UNCORRECT, please contact us at .

These terms and conditions apply to the use of the website at By accessing this website and/or placing an order, the Customer agrees to all these terms and conditions. Orders can be placed by simply following the indications given herein, but before doing so, Customers must read the sales conditions published online. Order placement hence signifies the Customer’s full knowledge and acceptance of these terms and conditions. By confirming the order, the Customer accepts without reservations the terms and conditions governing the purchase and payment of the goods sold by Turri Fratelli srl (hereinafter referred to as Seller), declaring to have read and accepted all provisions, and agreeing moreover that Seller cannot be bound by other conditions unless a prior agreement in writing has been made.

Pricing and payment

The prices of the goods present on the website at are to be understood as an invitation to treat, in agreement with the legislation governing online and distance selling. All prices include VAT, when applicable, and all other Italian taxes. Shipping costs will be specified before requesting order confirmation. The sales contract is finalised by filling in all requested fields and confirming the order. The Customer can choose among the payment options displayed when placing the online order to purchase the goods. Prices may vary according to the amount, weight and size of the goods ordered and the place of delivery.


Upon receipt of the amount due, Seller shall dispatch the ordered goods by courier to the address given by Customer. The goods shall be delivered within the terms provided for by Art. 6 of the Italian Law Decree 206/05. Unless otherwise agreed upon in writing, the goods shall be delivered to the ground floor and during office hours, namely from 8 to 12 a.m. and from 2 to 6 p.m. every day from Monday to Friday, holidays excluded. Customer must be available at these times, in order to avoid paying additional charges to the courier due to non-delivery. Supplier shall not be liable for the latter charges. Moreover, Seller cannot be held responsible for any failure or delay in the delivery due to causes beyond its reasonable control and occurring without its fault or negligence (Force Majeure). Finally, Seller is not liable for damages to the purchased goods caused by the courier.

Upon delivery, Customer must verify that the goods conform to what ordered, and only after this inspection should the shipping documents be signed. Customer in particular should check that there is no damage to the goods, and that the type and number of items correspond to what is stated on the packaging slip. In the event of non-conformities, these should be indicated on the latter document and a copy of it should be sent by fax, email to or registered post to Seller’s headquarters – Turri Fratelli srl, Strada Villa n. 9, 37010 Cavaion Veronese (VR), Italy -, within eight days of delivery. All goods, even when at first sight seem intact, should be inspected within this period of time because Customer has 8 days to give written notice to Seller, either by fax or email or registered post, of any faults and defects. After this period has lapsed, no claim shall be taken into account. Customer agrees to take full responsibility for what is claimed.

Product availability

Customers can only purchase those goods that are currently present in the Seller’s electronic catalogue, visible online at Should an order for a given item exceed the available amount, Seller will process the order for the number of items in stock and will immediately notify Customer by phone or e-mail on whether a back order can be placed, depending on the future availability of the requested goods.

Seller cannot be held responsible for any disservice caused by the occurrence of a Force Majeure. For purposes of this Agreement, Force Majeure shall mean a cause or event that is not reasonably foreseeable or otherwise caused by or under the control of Seller, including but not limited to acts of God, explosions, fires, labour strikes, floods, riots, accident, earthquakes, that prevent or hinder Seller from processing an order within the deadline established by contract. Seller shall not incur any liability for any losses or damages of any nature whatsoever incurred or suffered by Customer or any third Party if it is prevented or hindered from carrying out its obligations by a Force Majeure event. In this case, Customer is only entitled to the reimbursement of the sum paid.

Seller is not responsible for any illicit or fraudulent use by any third Party of payment cards (i.e. credit, debit and charge cards), bank transfers or checks that are employed, made or issued to purchase Seller’s goods. Please note that Seller never has any access to the Customer’s payment card details, which are instead directly transmitted to the payment service provider through a secure connection.

Warranties and assistance

The stocking and shipping procedures employed are designed to ensure that the quality of our goods is preservation throughout time. All our products are covered by warranty and should there be any fault or defect, it must be notified within 60 days from its detection. It will be our responsibility to substitute the product at our expense, or alternatively reimburse the customer, as provided by Articles 1519 quater andsexies of the Italian Civil Code.

Buyer’s obligations

Once the online order is confirmed, the Customer or Buyer agrees to print and keep a copy of these sales conditions, which had already been viewed and accepted before placing the order, as well as a copy of the specifications regarding the purchased product, so as to fully comply with the provisions laid out in Articles 3 and 4 of Italian Law Decree 206/05.

The Buyer is strictly forbidden to use fabricated, false or fanciful names when creating the account needed to enter into the sales contract and have one’s order processed. Name and e-mail address must be one’s own and not false or pertaining to a third party. It is forbidden for any one person to have more than one account or enter data of third parties. In order to protect all Customers, Seller reserves the right to seek legal actions for any violation of these terms. Buyer relieves Seller of all responsibility for issuing fiscal documents bearing erroneous personal data, since Buyer is the sole person responsible for entering them correctly.

Right to withdrawal

Under Article 5 of Italian Law Decree 206/05, the Buyer has the right to cancel a distance contract, returning the purchased goods and getting a reimbursement of the price paid. The Customer who for any reason whatsoever is not satisfied, can cancel the stipulated contract without any penalty and without being required to give a reason within 14 working days from delivery of the purchased merchandise. The shipping costs sustained to deliver the goods to the Customer and return them to Seller shall not be reimbursed. In particular, Customer is responsible for the cost of returning the purchased items to the Seller’s headquarters, which can be either delivered in person or sent by courier or any third party. All goods must be returned in the same condition as when they were delivered, in their original boxes and packing material and together with all user guides and instructions contained therein. No other option is viable. Seller will accept the goods, reserving the right to inspect them so as to verify that they are in pristine condition and in their original packages, and only then will refund the Customer.

To exercise their right to cancel, Customers must send a registered letter to Seller’s headquarters (Turri Fratelli srl, Strada Villa n. 9, 37010 Cavaion Veronese (VR), Italy), or a email to or a fax to +390456260207 within 14 working days from delivery. Seller will reimburse Customer as soon as possible, and in all cases within 14 days of receipt of the above registered letter, only holding back the amount relative to transport costs. The right to cancel only refers to goods that are unopened and undamaged, and cannot be exercised on items that for their nature cannot be sent back or risk spoilage and/or a rapid deterioration. The refunds will be made using the same method of payment used by the purchaser for the initial transaction.


By entering the requested data in the payment field present on the Seller’s website, Customer authorises Seller to use his/her credit card or other payment card to charge on his/her bank account the overall amount indicated in order summary in favour of Seller. This procedure takes place through a secure connection that cannot be accessed by Seller, as it is under the direct control of the payment service provider.

Contract cancellation and express termination clause

Seller may terminate the contract by simply notifying Buyer and giving an appropriate explanation. In this event, Buyer is only entitled to a refund of the sum paid.

Buyer must warrant that appropriate and legal means are employed for the transaction in favour of Seller, hence ensuring that the sum goes through. In agreement with Art. 1456 of the Italian Civil Code, a breach of this provision or any other term laid down herein will determine the termination of the sales contract. Under this express clause, the termination shall be settled out of court, but Seller reserves the right to commence legal actions and seek compensation.


Persons under the age of 18 may only place online orders with the involvement and supervision of a parent or guardian.

Applicable law and jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of Italy.

Any dispute arising from, or related to the application, execution, interpretation and violation of the online sales contract stipulated on the website at shall be subject to the exclusive jurisdiction of the courts of Italy. Unless otherwise specified, all general provisions of this sales contract are those laid down in Italian Law Decrees 50/92 and 206/05. All controversies relative to this Agreement shall be submitted to the court of Verona.

Customer service

Turri Fratelli srl is happy to provide full assistance both before and after purchase. Should you wish to contact us, please feel free to phone us (CUSTOMER SERVICE: +39 045 7235598) or send us an e- mail at .